Discount code fragplug15 on all frag plug orders over £20! excludes bulk buy items
Discount code fragplug15 on all frag plug orders over £20! excludes bulk buy items
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Coral Shipping
IMPORTANT: No deliveries will be sent without prior alignment with you via email.
All corals are shipped in a waterproof plastic containers or doubled bagged, they are then placed in a insulated box and in most cases will be accompanied via a 40-hour heat pack.
During summertime we may choose to exclude the heat packs.
After we have agreed on a date on which the corals can be received, they will then be sent out on a 'next day, before 1pm' delivery slot.
Shipments can be sent on Mondays, Tuesdays, Wednesdays, and Thursdays.
Coral care is our priority and as such we do not ship on Fridays. This prevents any delays causing items being stuck in depots over the weekend.
All deliveries must be signed for on the first attempt so please ensure someone is available to receive them.
Failure to accept them on the first attempt will void the DOA policy.
RM Special delivery - Next day before 1pm
£15.99 Postage for up to 10 frags.
EXCLUSIONS - Shipping to the EU, Northern Ireland, Isle of Man and Channel Islands is not possible.
Dead On Arrival Policy As you can appreciate, we are dealing with live animals and in the unfortunate event that your coral arrives dead please follow the guidelines below.
Please send a clear photo of the coral within its original packaging within 2 hours of signing for the package.
We cannot take responsibility for the coral once it has entered your system.
Once a DOA has been confirmed by us, either a refund for the cost of the coral or store credit will be applied.
Postage fees are non-refundable. We cannot be held responsible for incorrect addresses provided or courier delays.
Returns are not accepted.
Whilst we strive to ensure our product range are always stocked, we do see some of our products occasionally show as 'Back order'
For Frag Plugs this means we have fresh stock being batch manufactured but the curing times dictate when we release based on our quality checks.
Please expect delivery within 7-14 days.
We now ship door to door with tracked and signed, on all our dry goods!
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