Effective Date:  01/12/2025

Last Updated:   20/12/2025

Reef-Geeks Ltd we operates the website www.reef-geeks.co.uk, providing premium reef-keeping products including frag plugs, frag racks, culture kits, and related equipment. Our registered company address is:
Gatcombe House, Copnor Road, Portsmouth, England, PO3 5EJ.Companies House

We are committed to protecting your privacy and complying with UK data protection law.

We collect personal data to provide and improve our services. Types of information we may collect include:

• Name
   
• Email address
   
• Telephone number
   
• Delivery and billing address
   
• Payment and order details
   
• Newsletter or contact form submissions
   

This data is collected when you:

• Place an order
   
• Sign up for updates
   
• Contact us via forms or email
   
• Create an account
   

We may automatically collect certain information about your visit, including:

• IP address
   
• Browser and device details
   
• Referring website
   
• Pages visited and time spent
   

This is typically collected through cookies and similar technologies.

We use your data for these purposes:

• Order processing and delivery – to fulfil purchases and communicate about your order.
   
• Customer support – to respond to your enquiries.
   
• Marketing (where you’ve opted in) – newsletters and promotional offers.
   
• Improving the Site – analytics to enhance performance and usability.
   
• Legal compliance and fraud prevention.
   

We only process personal data when we have a lawful basis, such as:

• Contractual necessity – to fulfil your purchase orders.
   
• Consent, where you’ve opted in to receive marketing.
   
• Legal obligation – to comply with tax or regulatory requirements.
   
• Legitimate interests – to improve the Site and prevent fraud.
   

Our Site uses cookies and similar technologies to:

• Enable essential site functions
   
• Analyse usage and performance
   
• Personalise marketing where consent is given
   

You can manage cookie preferences through your browser settings or our on-site cookie banner. Continued use of the Site implies acceptance of our cookie use unless you opt out. Reef-geeks

For detailed information on cookies we use, please see our Cookie Policy.

We may share personal data with:

• Service providers (e.g., payment processors, delivery partners)
   
• Analytics and marketing partners
   
• Law enforcement or regulators, if required
   

We only share the minimum data required for these purposes and ensure third parties are compliant with data protection laws.

If any personal data is processed outside the UK, we will ensure adequate protections are in place in accordance with UK GDPR.

We retain your personal information only as long as necessary for:

• Order fulfilment
   
• Legal and tax compliance
   
• Business operational needs
   

After that period, data will be securely deleted or anonymised.

Under UK GDPR, you have the right to:

• Access your data
   
• Correct inaccurate data
   
• Request deletion of your data
   
• Object to processing
   
• Withdraw consent at any time
   
• Receive your data in a portable format
   

To exercise your rights, please contact us using the details below.

We implement reasonable technical and organisational safeguards to protect personal data from unauthorised access, loss or misuse.

Our Site is not intended for children under 13. We do not knowingly collect data from children under this age.

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted with a revised effective date.

For privacy questions, access requests, or complaints, contact:

Email: info@reef-geeks.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been mishandled.