Shipping policy

Processing Time
Orders are processed within 1–2 business days. Orders placed on weekends or holidays ship the next working day.

Where We Ship
We ship within the UK and to most European countries.

Shipping Method
All orders are sent via Royal Mail Tracked services for reliable and secure delivery.

Delivery Estimates

UK: 1–4 business days after dispatch
Europe: 5–10 business days after dispatch
Delivery times may vary due to customs or local delays.

Shipping Costs
Calculated at checkout based on order weight, destination, and selected service.

Tracking
A tracking number will be emailed once your order has been dispatched. Please allow up to 24 hours for tracking to update.

Customs & Duties (Europe)
Buyers are responsible for any customs, VAT, or import fees required by their country.

Lost or Damaged Parcels
If your order arrives damaged, or tracking shows no movement for an extended period, please contact us and we will assist with resolving the issue.

Incorrect Addresses
Please ensure your delivery details are accurate. We cannot replace or refund orders shipped to incorrect addresses provided by the buyer.

Returns & Refunds Policy

We accept returns of unused, unopened items within 14 days of delivery.
To start a return, contact us with your order number.

Return Conditions

Items must be unused, undamaged, and in original packaging.
Refunds are issued after inspection and processed within 5–7 business days.
Shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items

Liquids, chemicals, consumables
Custom or special-order products

Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours with photos, and we’ll arrange a replacement or refund.

Shipping policy

Returns & Refunds Policy

Cookie Policy